On-Site Maintenance

CCNY is there for you after the sale by offering the longest depot warranty in the industry for secondary market Sun and Cisco products. Simply put, our warranty can not be beat!

However, if a depot warranty is not an option for you, CCNY can offer you an on-site service solution for several product lines including Sun Microsystems, IBM, Dell, HP, Cisco and EMC.

Coverage on End of Life equipment is available. Don't feel pressured to upgrade your equipment because OEM maintenance costs are increasing due to system age. CCNY will support your EOL system and have spares at your disposal.

 

Select the option which best suits your needs:

• Mission Critical 7x24; 2 or 4 hour response:
  Same Day 2 or 4 hour response and requires on-site sparing for critical items and components with elevated failure rates. A trained technician will arrive at your location with proper hot spares, within the specified response time to get your system back in operation as rapidly as possible (after proper determination of the problem). You will be eligible for a monthly or quarterly account reviews to assess service response time, problem resolution time, and general performance.
   
• Critical 5x12, 4 Same Day 5x12; 4 hour response time:
  When you require same day 4 hour response within a 12 hour calling window (8:00AM - 8:00PM), then the critical service level is the best fit for you.
   
• Premium 5x9, Next Day Next Business Day; 5x9:
  When you need a next business day (NBD) response within a 9 hour call window (8:00 AM to 5:00PM) then the premium service level is for you.
   

Contact us for more information.