Archive for the ‘Service’ Category

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CCNY Launches New Store!

Monday, December 5th, 2011

We’re proud to announce that we’ve launched a new version of our store.  From here you’ll see an updated and more user friendly layout, the option of adding multiple items to your cart and more complete item descriptions and specifications!  We’ll continue to roll out updates to make your experience more enjoyable!

Head on over to our new store, request a quote or talk to one of our live representatives now!

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Posted in Service, Support, press release | No Comments »

Unboxing a new Fortigate 60B

Tuesday, August 30th, 2011

Visit our Fortigate 60B page for more information!

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Posted in IT, Service, hardware, security | No Comments »

Fortinet FortiMail Earns 13th Consecutive Virus Bulletin Antispam Award

Monday, August 15th, 2011

Fortinet’s FortiMail messaging security appliance has recently earned its 13th consecutive Virus Bulletin certification in the VBSpam Awards. During the Virus Bulletin test, more than 20,000 spam messages were sent a day to the FortiMail appliance. FortiMail caught 99.79% of the spam emails!

Virus Bulletin staff tested FortiMail along with 17 other antispam products from multiple countries for spam catch rates and false positive rates. In addition to winning its 13th consecutive award, the report noted that FortiMail was “one of just four products that did not block any legitimate emails.”

Additional FortiMail Benefits:

No per-user licensing eliminates need to change license as your network grows
* Identity-based encryption of mail without any additional hardware, software, user provisioning or licensing costs
* Advanced inspection capabilities eliminates message-based threats before they can affect your users
* Advanced messaging content archiving, quarantining, and routing capabilities help achieve regulatory compliance
* Wide range of performance, integrated storage, and form factor options let you find the right appliance for your needs
* Turn-key deployment, integrated management, logging and reporting, and fully-automated security updates reduce IT management burden and operational expenses
* Eliminates spam before it consumes your messaging system and network resources, reducing the need for additional expenditures to improve messaging performance
* Three modes of operation (transparent, gateway and server) give you unmatched deployment options
*

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Posted in Community, IT, Service, press release | No Comments »

CCNY on Customer Service

Monday, August 8th, 2011

Recently, a customer contacted Computer Connection of CNY (CCNY) on a Friday night around 10:30 pm. The customer was dealing with a defective power supply in an end of life (EOL) IBM tape drive. This IBM machine was located in California and was a key part of their national network. After a long night of phone calls, CCNY located a spare power supply and deployed two maintenance technicians to their location the very next day to replace it. The customer was astonished with the level of customer service provided, especially since it was a Saturday afternoon.

For over the past 20 years, CCNY’s first priority has been and continues to be building long-term customer relationships; it’s the most important and vital service we provide. When you partner with us, you can expect an elite team of dedicated, experienced professionals eager to provide you with the right support to determine your specific needs and execute your goals on schedule and on budget.

Customer service is defined as a series of activities designed to enhance the level of customer satisfaction- it’s that feeling you get when a product or service has met or exceeded your expectation. Does your current supplier continue to assist you long after the initial transaction is completed? If you called them with an emergency at 10:30pm on a Friday night, are you confident they would pick up the phone? CCNY does.

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Posted in Community, IT, Service, Support | No Comments »

Expanding Fujitsu Business

Friday, July 29th, 2011

CCNY has been reselling used Sun Microsystems for over 20 years. Over the past 10 years a great deal of effort has been made to build it’s business outside of the Sun offerings. We have built a strong business reselling, HP, Dell, IBM, and Cisco. We have also built CCNY’s “Best of Breed” business. We have built relationships with technology leaders like Fortinet and Aruba Networks. While we have had great success outside of reselling Sun Microsystems equipment, a large portion of our customer base has remained loyal to using Sun Microsystems hardware.

CCNY often turns to our customers to understand where our next move to stay successful in a competitive market should be. What we found is that many of our customers are making a move to Fujitsu. Fujitsu has been making Sun Microsystems hardware for years. Many customers that were not happy working with Sun Microsystems, now Oracle, found that Fujitsu was easier to work with and sold the same quality hardware that they have been happy with for years.

CCNY has is directing a lot of energy and resources in to building this business. We have put in place a full time product manager to manage the business. We are working with several different partners to be able to offer extremely competitive pricing on the hardware and we have established relationships to help us offer 24x7x4 hour response maintenance and support for the Fujitsu hardware.

We are very excited to further expand our product line with Fujitsu enterprise servers. We are confident that we will build this business as we did all the others. I want to thank our customers for helping to build our business to expand and adapt into the future.

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Posted in Community, IT, New Hardware, Service | No Comments »

Computer Hardware Recycling

Friday, July 15th, 2011

Computer Equipment Recycling

Discarded electronics equipment is becoming one of the fastest growing components of landfills and are are causing environmental issues by introducing heavy metals and toxins into the environment.

NYS Electronic Equipment Recycling and Reuse Act was signed into law on May 28, 2010 . This law is to ensure that all residents in New York State will have the opportunity to recycle their electronic waste in an environmentally friendly manner.

Here are some details on the law:
Beginning April 2, 2011, manufacturers (OEM’s) are obligated to accept equipment back for recycling purposes. This list of equipment includes but is not limited to:
Computers;
Small Scale Servers ;
Computer Peripherals;
Printers;
Fax Machines;
Copiers;
Televisions;
Cell phones;
etc

This program allows for free recycling for New York State Individuals;
For Profit Entities (49 or less employees); Non Profit Entities (79 or less employees); and
Any Public Corporation, School, District or Governmental Agency

My main concern is what will the OEM’s do with the old equipment? Hopefully they will refurbish and recycle everything possible and send it back out to customers who are looking for refurbished and re-manufactured equipment. However I do not believe that the OEM’s will want the market flooded with secondary market gear. That scenario will lower sales on new equipment they are trying to get into circulation. Since this program is going to cost the OEMs an estimated $200 million annually to comply, they can not afford to have the sales of their new equipment drop.

The OEM’s are authorized to tweak the program to a certain extent. They can request a lot of personal information before they agree to take anything back. Can they refuse the recycling option? Is this their goal? The less they take back, the less it will cost them in the long run.

There is also the question of data destruction? The current law states that the manufacturer has no responsibility or liability for data left on the equipment. So what happens to data left on old equipment?

In the long run, I feel that this is an expense the OEM’s will try to skirt out of at every possible chance. So consumers will still be confused as to proper recycling processes.

My advice to consumers is to find an asset management company to help you recirculate your inventory wisely. The Asset Management company may purchase your old equipment and recycle accordingly. Every possible component of the item will be reused and kept out of land fills. The Asset Management company will also wipe data clean, inventory your items and sell as secondary market appliances.

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Posted in Community, IT, Service, hardware | No Comments »

Sun SPARC Enterprise M3000 XSCF firmware upgrade procedure

Tuesday, July 5th, 2011

The firmware upgrade process on the Sun M series (M3000, M4000, M5000) is pretty straightforward.
First, we want to make sure the XSCF is on the network and that it can communicate with the server where your firmware resides.
In my case:


XSCF> setnetwork xscf#0-lan#0 -m 255.255.254.0 172.16.2.222
XSCF> setnetwork -c up xscf#0-lan#0
XSCF> setroute -c add -n 172.16.2.0 -m 255.255.254.0 -g 172.16.2.1 xscf#0-lan#0
XSCF> sethostname xscf#0 m3000
XSCF> sethostname -d company.com
XSCF> setnameserver 172.16.2.2
XSCF> applynetwork
The following network settings will be applied:
xscf#0 hostname  :m3000
DNS domain name  :company.com
nameserver       :172.16.2.2

interface        :xscf#0-lan#0
status           :up
IP address       :172.16.2.222
netmask          :255.255.254.0
route            :-n 172.16.2.0 -m 255.255.254.0 -g 172.16.2.1

interface        :xscf#0-lan#1
status           :down
IP address       :
netmask          :
route            :

Continue? [y|n] :y
Please reset the XSCF by rebootxscf to apply the network settings.
Please confirm that the settings have been applied by executing
showhostname, shownetwork, showroute and shownameserver after rebooting
the XSCF.
XSCF> rebootxscf
The XSCF will be reset. Continue? [y|n] :y
XSCF> execute S10ioxoff  --  complete

Once the XSCF is on the nework you can begin the upgrade:


XSCF> getflashimage -l
Existing versions:
Version                Size  Date
IKXCP1080.tar.gz   51294821  Mon Jan 01 00:43:37 UTC 2001
XSCF> getflashimage http://172.16.2.119/IKXCP1093.tar.gz
0MB received
1MB received
---output truncated---
40MB received
Download successful: 41838 Kbytes in 43 secs (970.704 Kbytes/sec)
Checking file...
MD5: 4cb53f4490c7a685aebb210b2b2e920a
XSCF> flashupdate -c check -m xcp -s 1093
XCP update is possible with domains up
XSCF> flashupdate -c update -m xcp -s 1093
The XSCF will be reset. Continue? [y|n] :y
Checking the XCP image file, please wait a minute
XCP update is started (XCP version=1093:last version=1080)
OpenBoot PROM update is started (OpenBoot PROM version=02160000)
OpenBoot PROM update has been completed (OpenBoot PROM version=02160000)
XSCF update is started (XSCFU=0,bank=1,XCP version=1093:last version=1080)
XSCF download is started (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=00:version=01090003:last version=01080000)
XSCF download has been completed (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=00:version=01090003:last version=01080000)
XSCF download is started (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=01:version=01090003:last version=01080001)
XSCF download has been completed (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=01:version=01090003:last version=01080001)
XSCF download is started (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=02:version=01080001:last version=01080000)
XSCF download has been completed (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=02:version=01080001:last version=01080000)
XSCF download is started (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=03:version=01090002:last version=01080000)
XSCF download has been completed (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=03:version=01090002:last version=01080000)
XSCF download is started (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=04:version=01090003:last version=01080001)
XSCF download has been completed (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=04:version=01090003:last version=01080001)
XSCF download is started (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=05:version=01090002:last version=01080000)
XSCF download has been completed (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=05:version=01090002:last version=01080000)
XSCF download is started (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=07:version=01090001:last version=01080000)
XSCF download has been completed (XSCFU=0,bank=1,XCP version=1093:last version=1080, Firmware Element ID=07:version=01090001:last version=01080000)
XSCF update has been completed (XSCFU=0,bank=1,XCP version=1093:last version=1080)
XSCF is rebooting to update the reserve bank
XSCF> execute S10ioxoff  --  complete
Jun  6 21:30:38 m3000 XSCF[104]: XSCF shutdown sequence start
Jun  6 21:40:43 m3000 XSCF flashupdate[750]: XCP update has been completed (XCP version=1093)

Please note that if you are running firmware 1092 you might run into the following error while setting up the network connection:
XSCF> setnetwork xscf#0-lan#0 -m 255.255.254.0 172.16.2.222
An internal error has occurred. Please contact your system administrator.
This can be resolved by configuring DSCP first:

setdscp -i 172.16.2.0 -m 255.255.254.0

SPARC Enterprise systems can be upgraded with either Sun or Fujitsu firmware.

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Sun T1000 Server getting packaged

Wednesday, June 22nd, 2011

Ever get a package that was dropped or mishandled? We at CCNY use an advanced technique to make sure your packages get to you safe and secure.
In this video, our shipping team readies a Sun T1000 and Cisco Catalyst 3750G Switch for shipping to one of our end users!
All of our packages are handled with extreme care so you can receive exactly what you ordered!

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Aruba Wireless Information

Wednesday, June 22nd, 2011

When reviewing alternatives for wireless deployment there is a new In the Cloud technology from Aruba Wireless that may fit the bill easily and at a very cost effective price point.

Aruba Instant Product family is a based on a virtual mobility controller and is the latest product introducted from Aruba Networks. The name Instant is fitting as you can literally set up your wireless network in mere minutes simply by connectning wirelessly to an SSID.

Aruba’s virtual mobilty controller still provides all the capablities you’d expect from an Aruba mobility controller including AP auto discovery, 801.1X authentication. Policy enforcement, rogue detection and adative radio management – which optimizes the AP’s from RF interference. It can also be centrally managed by Airwave – allowing Aruba Instant to run and be controlled at hundreds of remote locations.

Expanding your coverage area is also very simplistic as the additional AP’s are automatically uploaded.
The hardware required for the Aruba Networks Instant setup is merely Access Points. There are three versions available.

IAP-105 features two 2×2 MIMO dual band 2.4 – 2.5GHz radios with two internal antennas

IAP-93 features a single 2×2 MIMO dual band 2.4 – 2.5GHz radio with internal antennas.

IAP-92 features a single 2×2 MIMO dual band 2.4 – 2.5GHz radio with external antennas.

http://www.arubanetworks.com/

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Sun Fire V440 – Adding CPU and Memory!

Tuesday, June 21st, 2011

Adding cpu and memory to a Sun Fire V440 server.

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