Archive for the ‘Support’ Category

CCNY Launches New Store!

Monday, December 5th, 2011

We’re proud to announce that we’ve launched a new version of our store.  From here you’ll see an updated and more user friendly layout, the option of adding multiple items to your cart and more complete item descriptions and specifications!  We’ll continue to roll out updates to make your experience more enjoyable!

Head on over to our new store, request a quote or talk to one of our live representatives now!

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Posted in Service, Support, press release | No Comments »

CCNY Supports UC Hockey!

Monday, October 24th, 2011

Supporting our community is one of the pillars that CCNY has been formed on. That’s why in years past we have given donations to organizations such as the Utica Zoo, Utica Brew-Fest, Wine in the Wilderness, and most recently the Utica Pioneers Hockey team.

On Friday, 21 October CCNY made a company wide trip to watch the Utica College Pioneers take on the Royal Military College of Canada at the Utica Memorial Auditorium. The nationally ranked number 13 UC Pioneers did not disappoint as they scored a huge 7-1 victory over their competitors, making for an exciting night out!

Head over to our Facebook page to see all of the pictures from the night!

Posted in Charity, Community, Support | No Comments »

CCNY on Customer Service

Monday, August 8th, 2011

Recently, a customer contacted Computer Connection of CNY (CCNY) on a Friday night around 10:30 pm. The customer was dealing with a defective power supply in an end of life (EOL) IBM tape drive. This IBM machine was located in California and was a key part of their national network. After a long night of phone calls, CCNY located a spare power supply and deployed two maintenance technicians to their location the very next day to replace it. The customer was astonished with the level of customer service provided, especially since it was a Saturday afternoon.

For over the past 20 years, CCNY’s first priority has been and continues to be building long-term customer relationships; it’s the most important and vital service we provide. When you partner with us, you can expect an elite team of dedicated, experienced professionals eager to provide you with the right support to determine your specific needs and execute your goals on schedule and on budget.

Customer service is defined as a series of activities designed to enhance the level of customer satisfaction- it’s that feeling you get when a product or service has met or exceeded your expectation. Does your current supplier continue to assist you long after the initial transaction is completed? If you called them with an emergency at 10:30pm on a Friday night, are you confident they would pick up the phone? CCNY does.

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Posted in Community, IT, Service, Support | No Comments »

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